Receptionist/Cashier - Lokerja7
Deskripsi Pekerjaan
You will: Providing a professional reception and first point of contact for the PT CQU Executive Business Training Centre and ensuring a high level of customer service is provided to clients at all times. | |
You are responsible for: | |
· | Providing a high level of customer service and first point of contact for the Centre. Attending to counter enquiries, telephone and email enquiries in a professional, tactful and courteous manner and redirecting complex enquiries to the most appropriate staff member. |
· | Coordinating timetabling of rooms in readiness for each term. |
· | Providing word processing support in the preparation of correspondence and other documents. |
· | Processing mail, including the opening, receipting and redistribution of mail and coordinating correspondence into and out of the office. |
· | Providing administrative assistance across the work area, including attending to photocopying, collating documents, filling, basic records management and tracking and bring up systems for correspondence as well as scheduling appointments and meetings and coordinating room bookings. |
· | Ordering stationery, preparing accounts payable vouchers and other basic finance related documentation for signature. |
· | Undertaking database enquiries and performing data entry. |
· | Assisting with the arrangement of domestic and international travel in a timely and accurate manner. |
· | Arranging catering and assisting with the co-ordination of events including drafting invitations, arranging venues and equipment. |
· | Attending to any other general administrative duties as required. |
Selection Criteria
Incumbents will need to exhibit the knowledge and educational requirements, skills and experience requirements, critical capabilities and motivational and job fit attributes required for the position.
Applicants, please provide detailed examples of how you exhibit the knowledge and education, skills and experience, critical capabilities and motivational and job fit attributes required for the position when preparing your responses to the selection criteria. Please refer to Responses to Selection Criteria for instructions on how to respond to selection criteria.
Knowledge and Education | Skills and Experience |
· Knowledge or ability to quickly acquire knowledge of University policies and procedures. · Proficient in the use of business support software including Microsoft Word/Excel, corporate database systems and email/diary management.
Desirable · Completion of a Diploma level qualification with relevant work related experience; or an equivalent combination of relevant experience and/or education/training. | Essential · Proven customer service skills with ability to redirect enquiries effectively and resolve customer issues with limited supervision. · Proven interpersonal, written and verbal communication skills including an ability to respond courteously and professionally when dealing with clients. · Demonstrated experience providing professional administrative support to staff and clients including the ability to priories work and implement efficient administrative processes and systems. |
Critical capabilities | Motivational and Job Fit Attributes |
Achieves results · Consistently delivers a high level of service and supports others to achieve team goals. Engages and connects · Provides consistent, professional and quality service in line with the training Centre’s objectives to students and internal and external contacts. Personal drive and integrity · Treats others fairly, equitably, with courtesy and respect, is polite and professional. Shapes the future · Aware of the services delivered by PT CQU Executive Business Training Centre and the stakeholders who access them. Communicates with influence Structures written and oral communication so it is easy to follow. | This position would suit someone who gains job satisfaction from: · Diversity in the workforce. · Collaborating and cooperating with other departments to achieve positive business outcomes. · Continuously improving and exploring new ways to do their job successfully. · Striving to understand and meet customer expectations and satisfaction. · Working on tasks requiring great attention to detail. · Being a high-involvement team member who enjoys working in a participative and empowered environment. |
Persyaratan
- Laki – Laki & Perempuan
- S1 Kehumasan
- Pengalaman minimal 1 tahun
Diiklankan sejak
16 November 2019
Ditutup pada
16 December 2019
