Student Success Advisor - Lokerja7
Deskripsi Pekerjaan
You will: Provide student advice and support to assist students in maintaining wellbeing and focus throughout their learning journey. You will deliver exceptional outcomes for the PT CQU Executive Business Training Centre customers by providing advice, direction and support to customers ‘at the front line’; receiving and managing enquiries via phone, email and face-to-face; triaging enquiries based on your knowledge of the Centre’s functions, processes and systems. You help facilitate the enrolment of students; and assist the wider team in effectively resolving customer enquiries. You will have a strong customer service focus, and you will utilise your well-developed people skills to ensure students receive a positive impression of the PT CQU Executive Business Training Centre. | |
You are responsible for: | |
· | Answering and responding to phone, electronic and face-to-face requests from all customers, identify problems over a range of areas, and resolving general enquiries within the agreed service target timeframes. More complex enquiries are escalated to the relevant specialist area for resolution. |
· | Providing excellent customer service to our student community and stakeholders. |
· | Accurate and timely data entry of prospective and current student enquiries from all channels to establish an accurate student body profile. |
· | Reporting, records updating and data cleansing by maintaining and processing a range of student related data. |
· | Assisting with the processing and maintenance of a range of student financial data including processing of withdrawals, cancellations, and associated adjustments to student financial status and information. |
· | Administrative duties relating to fee agreements, refund requests and fee waivers. |
· | Contacting Company stakeholders and current students via appropriate channels to achieve retention and customer satisfaction objectives. |
· | Undertaking general office administrative duties that facilitate the daily operations of the Training Centre and participating in student engagement activities to achieve desired outcomes. |
· | Providing a broad range of administrative support to academic staff to ensure the smooth delivery of training courses. |
Selection Criteria
Incumbents will need to exhibit the knowledge and educational requirements, skills and experience requirements, critical capabilities and motivational and job fit attributes required for the position.
Applicants, please provide detailed examples of how you exhibit the knowledge and education, skills and experience, critical capabilities and motivational and job fit attributes required for the position when preparing your responses to the selection criteria. Please refer to Responses to Selection Criteria for instructions on how to respond to selection criteria.
Knowledge and Education | Skills and Experience |
Essential · Knowledge and demonstrated proficiency in the use of information systems, web browsers, email software, Microsoft software or similar. Desirable · Completion of a Diploma level qualification with relevant work related experience, or a certificate level qualification with post-certificate relevant work experience or an equivalent combination of relevant experience and/or education/training. | Essential · Proven oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals. · Excellent customer service skills and an understanding of the needs of a culturally diverse customer base. · Proven time management and problem solving skills with proven ability to take initiative and work cooperatively in order to achieve set targets. |
Critical capabilities | Motivational and Job Fit Attributes |
Achieves results · Consistently delivers a high level of service and supports others to achieve team goals. Engages and connects · Provides consistent, professional and quality service in line with PT CQU Executive Business Training Centre objectives to students and internal and external contacts. Personal drive and integrity · Displays a willingness to help others. Shapes the future · Aware of the services delivered by PT CQU Executive Business Training Centre and the stakeholders who access them. Communicates with influence Structures written and oral communication so it is easy to follow. | This position would suit someone who gains job satisfaction from: · Diversity in the workforce. · Collaborating and cooperating with other departments to achieve positive business outcomes. · Continuously improving and exploring new ways to do their job successfully. · Striving to understand and meet customer expectations and satisfaction. · Excelling in situations involving different cultures/languages and responding well to the ambiguity of unfamiliar approaches. · Working within carefully documented policies, procedures and other rules for doing business. |
Persyaratan
- Laki – Laki & Perempuan
- S1 pendidikan
- S1 Administrasi
- Pengalaman minimal 2 tahun
Diiklankan sejak
16 November 2019
Ditutup pada
16 December 2019
